Tiderace Customer Warranty
Warranty Terms
Tiderace warrants for two years from the date of retail purchase all kayaks to be free from
defects in materials and workmanship only. This warranty applies to the original owner for
purchases made directly from an authorised Tiderace dealer. The warranty is not transferable
and does not warrant that the kayak is unbreakable. Your purchase invoice is
your proof of purchase.
- Covered:
- If damage is due to a material or manufacturing defect, Tiderace will repair or replace all or any
- parts of the kayak, at Tiderace Nelo’s discretion. Tiderace reserves the right to determine if a product will
- be covered under warranty.
- Not Covered:
- Normal wear
- Cosmetic blemishes
- Damage due to improper use, modification, negligence or transport
- Fading/blistering of gelcoat from long term exposure to sunlight
- Osmotic blistering from long term storage in wet cover
- Demo or rental kayaks
- Transportation charges either way
- Incidental damages to property
- Personal injury
- Consequential damages
Warranty Procedure:
We will work with you through the dealer who sold you the kayak. To pursue a customer warranty claim, contact the dealer as they are best placed to advise if you have grounds for a claim.
You will be asked to provide the dealer with the following information:
Your name, address, telephone number & email address
A description of the problem
A description of what happened and any witnesses
Why you feel it is a warranty problem
Kayak serial number (located at stern or inside cockpit)
Date of purchase
Proof of purchase